Michelle K - 14th March 2024
Good afternoon
I just wanted to say thank you for the order I just received - not only has your service been excellent, but the products are amazing too! Such an efficient business and I wanted to say thank you that’s all.
Best wishes
Michelle
Sent from my iPhone
Arrived promptly, disappointed in the round cut out eyeholes and also head a little too big. Should probably have read and done more research as it’s the first time doing anything like this. Needed more info up front, or just didn’t see it? Excitement turned to disappointment, a learning experience
Dear valued customer,
Thank you for your feedback on our Personalised Face Mask. We apologize for any disappointment you experienced with the round cut out eyeholes and sizing. We are constantly looking for ways to improve our products and will take your comments into consideration. In the future, we will make sure to provide more information upfront to ensure a better experience for our customers. We hope you can see this as a learning experience and give us another chance to make it right for you.
Best regards,
The UKPartyMask Team
Brilliant just what I wanted
Thank you for your positive feedback! We're so happy to hear that our Personalised Face Mask met your expectations. Let us know if you need anything else in the future. Have a great day!
Swift delivery, excellent quality. Good price, great communication throughout..
Thank you for your kind words! We are thrilled to hear that you had a great experience with our personalised face mask. We pride ourselves on providing swift delivery and excellent quality products at a good price. Thank you for choosing us and we look forward to serving you again in the future.
I ordered a personalised bunting banner and facemasks with eye cut outs on sticks with just two days to go to my special event. It was one of the view places I could find such a quick turnaround but I was delighted to receive the product on time (Royal Mail 24 hours tracked, ordered Thursday PM arrived Saturday AM). And even more delighted with the quality, the image had been made sharper and the card it was printed on was thick and glossy. Really pleased all round and oh, the WhatsApp confirmation service is a genius, I asked them on the Friday morning to change the colour on the hats and it was no problem! Really impressed and pleased with this company- would definitely recommend :-) Banner + face masks went down a storm!
Hi there! Thank you so much for taking the time to leave such a lovely review. We are thrilled to hear that you had a great experience with our service and products. We always strive to provide a quick turnaround and high-quality items for our customers. We're glad that you were happy with the personalised bunting banner and face masks with eye cutouts. Our team works hard to ensure that our products are of the best quality. We're also happy to hear that you found our WhatsApp confirmation service to be helpful. We're always here to accommodate any changes or requests. Thank you for recommending us, we truly appreciate it. All the best!
Exceptional service received from placing an order to a prompt delivery.
Hi there! Thank you so much for taking the time to leave us such a lovely review. We are thrilled to hear that you had a fabulous experience with our personalised face masks and that our service was exceptional. We strive to provide prompt delivery and we are happy to know that we were able to meet your expectations. Thank you for choosing us for your face mask needs. Have a great day!
